Question 1

What is ImmoVision?

Accepted Answer

ImmoVision is the operating system for real estate offices: from the owner through property intake, media, exposé and microsites to enquiries, matching, closing and commission invoicing – on one platform. It is built for agents, offices, teams and franchise networks in Germany, Austria, Switzerland and Turkey. The interface is available in German, English and Turkish.

Question 2

How quickly can I get started?

Accepted Answer

You register yourself, create your office and confirm your email – that takes a few minutes. Your office and agent microsites are then ready as drafts, and a checklist shows what is missing before publishing. In the Academy, “Ready in 5 minutes” guides you through the first steps.

Question 3

Do I need my own website?

Accepted Answer

No. Your office and every agent get their own microsite, every property a digital exposé – in your brand and, if you like, under your own domain. You can simply link an existing website or connect it via webhooks and API.

Question 4

Can I move over from my current software?

Accepted Answer

Yes. Offices in Germany, Austria and Switzerland import properties and contacts directly from Propstack or onOffice; from other software via an OpenImmo or CSV file. Imported properties arrive as drafts, existing contacts are never overwritten.

Question 5

Is there a mobile app?

Accepted Answer

Yes, as an app you install straight from the browser – no app store, for iPhone and Android. On the go you have appointments, leads, voice notes, on-site property intake, the AI image studio, notes (offline too) and your QR code with you.

Question 6

Which countries is ImmoVision made for?

Accepted Answer

For Germany, Austria, Switzerland and Turkey. Mandatory details, address catalogue, currency and legal texts follow your office’s market – for example the energy details under Section 87 GEG in Germany or the EİDS authorisation (yetki) in Turkey. Language, country and market are independent of each other.

Question 7

Is ImmoVision suitable for beginners?

Accepted Answer

Yes. Agents start in the simple view with the most important areas: your day, customers & enquiries, properties, appointments, messages and photos & videos. All other features can be shown at any time. The help assistant answers how-to questions instantly and free of charge.

Question 8

How does ImmoVision help me win owners?

Accepted Answer

With figures for the acquisition meeting: market analysis with comparable properties, price range and price scenarios, plus official indices from Destatis, Eurostat, the ECB and the CBRT (TCMB). From this you create a price report for the owner. On your microsite, owners can also request a valuation or marketing of their property.

Question 9

What is the owner link?

Accepted Answer

You send the owner a link. They enter their property themselves and upload photos, videos and documents; on submission a property draft is created automatically in your dashboard. You review, complete and take it over – nothing is published without you.

Question 10

What is the price report?

Accepted Answer

A clear price assessment for the owner: below, within or above the market, price range, number of comparable properties and price scenarios – without individual comparables or addresses. You review and release the report. The owner receives a protected link, valid for 30 days, or a PDF with your logo.

Question 11

What does the owner see during marketing?

Accepted Answer

If you wish, an automatic report every 7, 10, 14 or 30 days: exposé views, new enquiries, viewings and scheduled appointments. It contains figures only, no data of prospects. The report only starts once you confirm that the owner wants it.

Question 12

Can I record marketing mandates?

Accepted Answer

Yes. On the property you record the type, start and term of the mandate, linked to the owner enquiry. The analysis shows the owner funnel from enquiry through appointment and mandate to closing. This does not replace a legal review of the mandate.

Question 13

How do I create a property?

Accepted Answer

In several ways: quick entry on one page, the detailed property wizard, on site by voice in the app, or import from PDF, Word, a link, text or just photos. Every new property starts as a draft; it can only be published once the mandatory details are complete.

Question 14

How does on-site intake by voice work?

Accepted Answer

In the app you take photos and describe what you see during the walk-through. This becomes a draft with key data, features, rooms and a description in German, English and Turkish. You check every detail before it is taken over; without a connection everything stays on the device until you are back online.

Question 15

Can I import a property from existing documents?

Accepted Answer

Yes, from PDF, a Word file, a link, pasted text or just photos. The AI only fills in what is in the source – from photos, for example, features and views, but never area, price or location. Texts are rewritten, photos from third-party links are not taken over.

Question 16

What does the digital exposé show?

Accepted Answer

A dedicated page per property in your brand: gallery, video, 360° tour, location, plot and areas, costs such as service charges (Hausgeld/Aidat), energy details, mortgage calculator and documents. Prospects can enquire, request a viewing, ask for a call back or put questions to the AI assistant – in German, English or Turkish.

Question 17

Are texts translated?

Accepted Answer

Yes. You maintain title and description in German, English and Turkish; the AI translates at the push of a button and you check before saving. The exposé appears in your office’s language, and visitors can switch.

Question 18

Can I print an exposé?

Accepted Answer

Yes, as a print catalogue in two templates: as a PDF for the print shop with bleed and crop marks, or for the office printer. You design page order, images and crops yourself; image resolution is checked for print.

Question 19

Are properties sent to real estate portals?

Accepted Answer

In Germany, Austria and Switzerland via OpenImmo, for example to ImmoScout24, Immowelt and Kleinanzeigen. If mandatory details such as the energy information under Section 87 GEG are missing, the property is not transferred. Turkish portals such as sahibinden.com are only connected with a contract from the respective portal.

Question 20

What can the AI image studio do?

Accepted Answer

Enhance images, furnish rooms virtually, show renovations and new styles, remove objects and create variants – in the dashboard and in the app. It is paid from your AI credit; from €7 per action the system asks first. Faces and licence plates are blurred automatically.

Question 21

How are AI images labelled?

Accepted Answer

Every image and video edited or created with AI is labelled under the AI Act – in the exposé, in the file itself and in the portal transfer. Before an AI image appears on a property, you confirm that it is not misleading; without confirmation the property is not published. The original is kept in the evidence register.

Question 22

May I use AI images from other programs?

Accepted Answer

Yes. Under “Own AI image” you upload, for example, an image from ChatGPT and choose the type of editing. It is then labelled in exactly the same way as images from the built-in image studio.

Question 23

Which videos can I create?

Accepted Answer

Social videos, Quick AI right on site in the app, tour videos from your photos, and your own uploaded videos in MP4, MOV or WebM, from which location data is removed automatically. AI-generated videos are labelled and only appear in the exposé after your confirmation.

Question 24

Are there drone videos?

Accepted Answer

There are drone and location videos as a virtual camera flight – not real drone footage, and the video says so. In Germany, Austria and Switzerland the camera flies over official aerial imagery, in Turkey over the map. Plot boundaries drawn in are labelled as “not official”.

Question 25

How are 360° tours created?

Accepted Answer

Either with a real 360° camera such as Insta360 or Ricoh Theta, or as an AI panorama view from ordinary photos. You connect the rooms into a tour with hotspots. AI panoramas are labelled and shown as a panorama view, not as a real 360° capture.

Question 26

Do exposés and microsites appear in my brand?

Accepted Answer

Yes. Logo, colours, fonts and watermark from your brand settings apply to exposé, microsite, emails, print catalogue and app. For franchise offices, head office can set the brand.

Question 27

What is a microsite?

Accepted Answer

A dedicated website for your office and for every agent: portfolio, team, references, appointment booking, search request and owner section, optionally under your own domain. Changes are saved automatically; it is only published once name, photo, contact option and short profile are in place.

Question 28

How do I share exposés and microsites?

Accepted Answer

By link, QR poster or directly in WhatsApp, email and social networks; when shared, image and title appear as a preview. In Turkey, a property without a confirmed EİDS authorisation can only be shared as a 24-hour preview link.

Question 29

Are microsites and exposés found on Google?

Accepted Answer

They are prepared for search engines: structured data, sitemap, sharing preview and, optionally, your own domain. We cannot promise a particular ranking – that also depends on your content and your region.

Question 30

Can prospects be notified about new properties?

Accepted Answer

Yes. Visitors sign up for push notifications on the microsite or exposé – with their own recorded consent. They then hear about new properties and price changes; nothing is delivered at night, and frequency is limited.

Question 31

What is a search request?

Accepted Answer

Prospects leave what they are looking for on your microsite. This creates a lead and a search profile, and matching properties from your portfolio are shown immediately. You switch the section on or off in the editor.

Question 32

Can I evaluate ad campaigns?

Accepted Answer

Yes. Under Analysis → Campaigns you create campaigns with channel, period and cost. A campaign code in the link assigns enquiries – without cookies. This shows you the cost per qualified enquiry.

Question 33

Which channels do enquiries come from?

Accepted Answer

From exposé, microsite, contact form, call-back request, AI chat and voice assistant, WhatsApp, phone, email, Meta Lead Ads, Instagram, Messenger, portal emails and via the API. Every enquiry becomes a lead – with the responsible agent and the full history.

Question 34

Who receives a new enquiry?

Accepted Answer

Enquiries about a property go to its contact person, enquiries via an agent’s microsite to that agent. Without a responsible person the enquiry stays open for the office, and office management is notified. The responsible person receives an email, a push notification and, if desired, a WhatsApp message.

Question 35

Does the AI assistant answer prospects on its own?

Accepted Answer

Yes. The assistant on exposé, microsite and WhatsApp answers prospects’ questions itself – based only on your property data, without making anything up. It says that it is an AI, takes enquiries and suggests appointments from your calendar. As soon as you reply yourself in a WhatsApp conversation, it pauses there.

Question 36

What happens to my email inbox?

Accepted Answer

When you connect Outlook or Gmail, ImmoVision sorts incoming mail: portal enquiries become leads, emails from customers go into the history, unknown senders appear as a suggestion. Newsletters, advertising and automatic replies are not read. Replies to customers go out from your own mailbox with your signature.

Question 37

How does call recording work?

Accepted Answer

You add the recording assistant to the call as a third participant. Recording only happens if the customer agrees to the announcement; afterwards a transcript, summary and tasks are created on the lead. Without consent nothing is recorded.

Question 38

Do I need my own WhatsApp number?

Accepted Answer

Yes. Every office connects its own WhatsApp Business number with its own Meta key; there is no shared platform number. No Meta fees apply to the assistant’s first 1,000 replies each month.

Question 39

Does every agent see all contacts?

Accepted Answer

No. Every contact has a responsible person and a visibility level: private, agent, team or office. Contacts from your own phone book are private and visible only to you. By default agents see their own customers, office management all business contacts.

Question 40

What is Sintrii?

Accepted Answer

Sintrii is your assistant in ImmoVision. You speak or type – Sintrii answers questions about your leads, properties, appointments and figures, opens the right page, fills in forms and drafts messages. She only knows your data as far as you are allowed to see it yourself.

Question 41

What may Sintrii do without me?

Accepted Answer

Read, search, open pages and pre-fill forms. Sintrii only saves appointments, tasks and notes after your “yes”; messages to customers go out only after your confirmation, price and status changes only by click. Sintrii never sends anything to customers on her own.

Question 42

What does “Prepared” mean?

Accepted Answer

Sintrii prepares things in the background: a first reply to new enquiries, a follow-up after 14 days, a briefing before an appointment, an evaluation after the viewing or a price conversation for properties without enquiries. Everything is ready as a draft – it is only sent when you tap.

Question 43

What does Sintrii cost?

Accepted Answer

Sintrii is paid from your AI credit at cost price, without a mark-up. Short commands such as “What’s on today?” are free. Office management enables the live conversation and sets a monthly cap per person for it.

Question 44

Which languages does Sintrii speak?

Accepted Answer

German, English and Turkish – in the dashboard and in the app, by voice or by text.

Question 45

What is the industry radar?

Accepted Answer

The industry radar collects new laws, regulations and market data from official sources in Germany and Turkey, classifies them and shows them to your office. It is free for customers and does not replace legal advice. If you wish, Sintrii mentions important items in the first conversation of the morning.

Question 46

Where are AI requests processed?

Accepted Answer

Exclusively in data centres in the EU. Your data is not used to train AI models. Every use of AI appears with its cost in your billing.

Question 47

How does ImmoVision find suitable buyers and tenants?

Accepted Answer

Enquiries become search profiles. Matching compares them with your properties and explains every match: what fits, what does not and which details are missing. New properties or price changes trigger an automatic re-match; you only send a property if there is consent or an ongoing enquiry.

Question 48

What is “Who to call today?”?

Accepted Answer

A daily list based on clear rules: promised call-backs, customers waiting for a reply, new enquiries, yesterday’s viewings and contacts who have not heard from you for 14 days. No AI, no cost and only your own leads.

Question 49

Is my calendar synchronised?

Accepted Answer

Yes, with Microsoft 365 and Google. Viewings, call-backs and online bookings appear in the ImmoVision calendar; your office’s public holidays and closing days are respected for bookings. Customers receive an appointment confirmation if you wish.

Question 50

Does ImmoVision support the closing?

Accepted Answer

Yes. A transaction leads from the offer through the contract and the notary appointment (DE) or title deed transfer, Tapu (TR), to the closing – with parties and commission. You can show closed properties as references on your microsite; price and date only if you release them.

Question 51

Can I issue commission invoices as e-invoices?

Accepted Answer

Yes, directly from the transaction: in Germany as a PDF with ZUGFeRD and as XRechnung, in Turkey in UBL-TR format. In Turkey, transmission to the tax authority (GİB) runs via your own integrator. An issued invoice stays unchanged even if data changes later.

Question 52

Which roles are there?

Accepted Answer

Six: admin, team lead, editor, agent, assistant and viewer. Each role has fixed rights that office management can adjust. Team leads only see and manage their own branch.

Question 53

Does an agent see colleagues’ customers?

Accepted Answer

No. Agents see their own leads and contacts as well as enquiries not yet assigned. Office management and the assistant role, which distributes enquiries, see all leads; management can also give the right “see all leads” to individual people. Personal notes are visible only to their author.

Question 54

What happens when an agent leaves the office?

Accepted Answer

Office management blocks the access – it takes effect immediately and open sessions end. You hand over leads, properties and tasks to colleagues; private phone-book contacts are not handed over. Business data stays with the office.

Question 55

How does the team work together?

Accepted Answer

With tasks for colleagues, comments with @-mentions on leads and properties, and office announcements. In “My team today”, management sees where call-backs are open or tasks are overdue.

Question 56

Which reports are there?

Accepted Answer

The analysis shows enquiries, appointments, closings and channels by period, team and property. On top come the monthly report for management and a head-office report with office totals. Figures per employee are visible only to management, and every view is logged.

Question 57

Does ImmoVision support branches and franchise?

Accepted Answer

Yes. Branches have their own opening hours and details, team leads manage their branch. Franchise head offices get their own partner console, set brand and rules for all offices and create their own offices. The price for franchise is available on request.

Question 58

Where do I get help?

Accepted Answer

In the software: the help assistant answers how-to questions instantly and free of charge, “Show me” highlights the right element, and the Academy guides you step by step. For anything else you open a support request in the dashboard – with history and a reply by email.

Question 59

Is ImmoVision GDPR and KVKK compliant?

Accepted Answer

ImmoVision is built for it: hosting in Germany, AI only in EU data centres, no training with your data, a data processing agreement, technical and organisational measures and a list of sub-processors. For Turkey there is the KVKK notice. Consents are recorded with the text version and a checksum.

Question 60

How do access and deletion requests work?

Accepted Answer

Data subjects receive a complete copy of their data on request. Deletion takes one click – including messages, calls, transcripts and appointment participation. Consent records are kept as evidence, with the person no longer identifiable in them.

Question 61

What happens if mandatory details are missing?

Accepted Answer

Then nothing is published. ImmoVision checks the energy details under Section 87 GEG in Germany and the EİDS authorisation in Turkey, as well as your office details and confirmed AI images. The property remains a draft, and you see what is missing.

Question 62

How does EİDS work?

Accepted Answer

Offices in Turkey enter the property’s EİDS authorisation (yetki). Without a confirmed authorisation the property is not published and can only be shared as a 24-hour preview link. No official EİDS interface is connected; the details are checked by the office and labelled accordingly.

Question 63

What do I need to know about the AI Act?

Accepted Answer

Your office uses AI. ImmoVision labels AI images and videos, documents every edit with the original and your confirmation, and tells prospects when they are talking to an AI assistant. A short AI training in the software helps your team know the rules; it is documented.

Question 64

Who owns my data?

Accepted Answer

You do. Your office is the controller, ImmoVision processes the data on your behalf. Office management can create a complete office export at any time; after cancellation, data is deleted in line with the data processing agreement.

Questions aboutImmoVision

Along your working day

Getting started & migration

Winning owners

Property & exposé

Images, videos & 360°

Microsites & marketing

Enquiries & communication

Sintrii & AI

Sales & closing

Team & office

Mandatory details & data protection

Prices & billing

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